Early Career Trainee - Generator Electrical Systems

- $1,000 sign-on bonus - $500 paid at hire with an additional incentive of $250 at 6 months and 12 months

- Competitive hourly rate plus commission bonus

- Employee discount on all products and services

- Complimentary Vive Refresh Membership ($1,400 value)

Why ViveWell?

ViveWell is an exciting new medical practice providing integrative, regenerative and precision medical care. We re blending conventional and complementary medical therapies to bring real relief by using evidence-based treatments and a holistic approach. Our team is looking for an energetic and experienced Medical Practice Manager. We are hiring for full-time role compensated hourly, starting range $40-$40/hour (according to skills and experience) with additional sales commissions. Initial hours M-F, though we may adjust weekday hours and plan to add Saturday services. Pay is biweekly.

Nature of Work:

The Practice Manager is responsible for managing staff, operations, budgets, patient access, and patient, physician, and staff satisfaction. This position assesses current physician practice and daily operations, identifying areas of improvement by working with and reporting to the physician owner and works in a partnership with the practice s marketing and business development teams. This position assists in developing plans to expand market share, to promote and maintain high quality care, to expand and improve upon clinical and technical operations, while maintaining top tier patient, physician, and staff satisfaction. This position is also responsible for monitoring financial performance to meet/exceed budgeted targets.

Financial:

• Monitors and assists in development of the budget including projections for medical provider, procedural and ancillary visits.
  
• Ensures achievement of budget performance and strives to outperform the budgeted margin for the practice (revenue/visit; net income/visit).
  
• Identifies/reviews P&L, charges, and expenses regularly to ensure accuracy and ensures operational revenues cover operational costs, especially for new services/programs.
  
• Monitors & ensures documentation deficiencies flags/recommendations are promptly attended to and appropriately edited by providers.
  
• Develops and revises contingency plans monthly to ensure patient access and visit volume targets are met.
  
• Reviews operational reports (missing charges, late charges, open encounters, etc.) to identify trends or issues and follows through on addressing any issues.
  
• Determines and justifies needs for systems equipment and supply purchases. In collaboration with the Medical Director, develops and reports on justifications for capital equipment and new programs.
  

Operations:

• Assesses and revises, as necessary, an appropriate staffing/skill mix for the practice and applicable diagnostic and procedural areas.
  
• Assesses and adjusts exam and procedural room assignments to physicians and Advanced Practice Providers (APPs) to maximize efficiency and improve workflows.
  
• Communicates and ensures compliance with policies and procedures.
  
• Reviews and implements all necessary operational policies and ensures alignment with organizational policies. Follows chain of command and presents all new clinic policies to physician ownership. Implements standardized workflows and adapts practice team accordingly.
  
• Continuously reviews and adjusts business and clinical operations in order to maximize workflow efficiency, staff productivity, and patient access.
  
• Monitors usage and oversees the working order and use of stock supplies.
  
• Oversees the purchasing of medical supplies and pharmaceuticals, office supplies and equipment according to procurement processes.
  
• Regularly assesses accessibility and efficiency of operations and adjust processes accordingly.
  
• Regularly assesses front desk operations (reception, registration, scheduling, payment, etc.) for accuracy and efficiency and adjusts processes accordingly.
  
• Reviews health record and customer relationship manager (CRM) processes for opportunities for improvement among physicians and staff; securing necessary assistance (training, optimization, billing,, etc.) to address issues.
  
• Regularly monitors phone statistics and performance to identify opportunities for improvement and implements action plans as necessary with physician ownership.
  
• Routinely monitors wait times (patient access, time-to-appointment, exam room, waiting room, etc.) and develops plans to address issues with physician owner, other providers and staff.
  

• Ensures compliance with all regulatory agencies (CDPHE, CMS, OSHA, etc.).
  
• Develops a Quality Improvement (QI) plan for the practice and reports on the components at least quarterly.
  
• Critically analyzes QI data and formulates action plans as needed each quarter.
  
• Completes all QI audits and ensures that audits are turned in on time.
  
• Utilizes appropriate benchmarks to assess performance and stimulate change when necessary.
  
• Ensures staff knowledge and participation in QI activities.
  
• Regularly reviews patient satisfaction data and addresses a minimum of two areas per fiscal year for targeted and significant improvements.
  
• Ensures that the service expectations of both internal and external customers are met and/or exceeded.
  

Human Resources:

• In collaboration with physician input, is a joint decision maker for final decision for all staff hires into the practice.
  
• In collaboration with with physician input, is the final decision maker for all terminations or high-level disciplinary measures.
  
• Collaborates with physician owner on annual professional performance appraisals for support staff team of 5-6 members.
  
• Assures completion of organizational and site-specific annual staff competencies, seeking input from appropriate resources when needed to assess the professional s business and/or clinical competence.
  
• Encourages and supports professional growth and/or staff activities that directly relate to the developmental needs of the practice and staff.
  
• Serves as a role model, mentor, and professional colleague for other members of the management team by lending support and sharing opportunities for success.
  
• Cultivates and environment where physicians, Advanced Practice Providers (APPs) and support staff work together as a team to improve practice operations.
  
• Reviews turnover statistics and regularly solicits feedback from staff and medical providers on job satisfaction and addresses issues accordingly.
  
• Develops action plans to address priority issues in employee surveys.
  

Program Development:

• Participates in strategic planning for the practice.
  
• Coordinates the implementation and integration of new programs and physicians in the practice.
  
• Plans and/or participates in activities in the community as appropriate.
  
• Suggests opportunities for expansion based on patient population needs, physician referrals or community access.
  

Direct Patient Interactions:

• Participates in expediting patient care as necessary, including covering duties of medical assistants in times of clinic high volume or employee absences.
  
• Expresses empathy in patient interactions and focuses on the needs of the patient, staff, providers, practice and organization simultaneously.
  
• Promptly addresses patient complaints and other patient-related issues.
  
• Serves as a champion for patient safety.
  
• Communicates in a competent and effective manner to meet patient and/or family needs and regulatory or organizational requirements.
  
• Collaborates with multidisciplinary team, the patient, and family to promote efficient patient care.
  
• Serves as a mentor and preceptor for new staff and as a constant resource to all staff.
  

Facilities:

• Ensures that practice facility meets regulatory and infection control standards.
  
• Works with appropriate department or supplier of services when facility services are interrupted.
  
• Works with contractor(s) for maintenance of the facility.
  
• Ensures that safety policies and procedures are followed by all personnel at the facility.
  

Other Duties:

• Complex project management
  
• Data collection, evaluation, management and analysis
  
• Analyze and select appropriate data and analytics to present to the department/division
  
• As assigned
  

Financial Authority:

• Collaborates with the physician owner for financial management and accounting.
  
• Collaborates with physician owner for equipment, supplies and contractual agreements and analyses.
  

Supervisory Responsibility:

• Staff: Direct supervisory responsibility for all clinical and non-clinical staff in office and procedural areas.
  
• Functional:
  
• Budget Development
  
• Budget Management
  
• Corrective Action, Counseling
  
• Performance Reviews
  
• Purchasing
  
• Salary Administration
  
• Staffing, Hiring, Termination
  

Internal Contacts:

• Within Department
  
• Physicians
  
• APPs
  
• Marketing
  
• Business Development
  

External Contacts:

• Patients
  
• Families
  
• Vendors
  
• Regulatory Agencies
  
• Media
  
• Miscellaneous business partners, utilities, etc.
  
• Visitors
  
• Other healthcare agencies
  

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Qualifications

Minimum Qualifications:

• Bachelor of Science in Business, Healthcare Administration, Nursing or a related field
  
• 5 years job-related/clinic experience
  
• 2-3 years clinic management
  
• 3-5 years managerial experience
  

Required: Applicants must meet minimum qualifications at the time of hire.

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Preferred Qualifications:

• Master s Degree in Business, Healthcare Administration, or Nursing Administration
  
• Strong organizational and communication skills
  
• Ambulatory quality improvement (QI) experience
  
• Experience in use of registry data and quality systems
  
• Bilingual, Spanish-speaking
  
• Certified Medical Practice Executive (CPME)
  
• Registered Nurse (RN), State of Colorado
  
• Computer skills: Customer Relationship Management (CRM) software, Electronic Health Record (EHR) software, patient/provider portals, office work-suites (documents, sheets, presentations), videoconferencing, online scheduling, etc.
  
• Management of budget, purchasing, and/or accounting
  

Required Skills:

• Self-motivated and energetic with unwavering personal integrity
  
• Eagerness to learn new skills and treatment concepts
  
• Professionalism in all personal interactions, including punctuality and dependability
  
• Kindness with a lighthearted temperament and humility (low ego)
  
• Flexibility navigates within ambiguity, is solution-oriented, feels comfortable in an ever-changing environment
  
• Communication conveys thoughts and expresses ideas effectively and respectfully. Ability to effectively communicate at all levels, to include physicians, leadership, and staff within the various organizational partnerships.
  
• Service actively supports others, demonstrates an optimistic, can-do approach to issue resolution
  
• Results-oriented has a demonstrated track record of achievement with a serious commitment to their own personal health
  
• Collaboration is a team player who engenders trust and is dedicated to helping others on their personal health journey
  
• Ability to work within healthcare systems
  
• Ability to analyze and interpret data
  
• Ability to compile complex reports and develop presentations
  
• Ability to compose letters and memorandums
  
• Ability to deal calmly and courteously with people
  
• Ability to deal with stressful situations
  
• Ability to finish tasks in a timely manner
  
• Ability to follow oral and written instructions and established procedures
  
• Ability to function independently and manage own time and work tasks
  
• Ability to lead work teams
  
• Ability to maintain accuracy and consistency
  
• Ability to maintain confidentiality
  
• Ability to negotiate, persuade and establish direction
  
• Ability to organize workflow
  
• Ability to perform basic filing, office procedures and word processing
  
• Ability to plan, coordinate and develop multiple projects
  
• Ability to work as an effective team member
  

Personal Relationships:

• Skilled job requiring high level of adaptability and interpersonal skills
  

Salary and Benefits:

The salary range (or hiring range) for this position has been established at $30/hr - $40/hr, plus sales commissions, as determined.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents ViveWell s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Position Benefits:

Your total compensation goes beyond the number on your paycheck. ViveWell provides an excellent work environment with access to innovative medical treatments, generous leave, flexibility, personalized health care and can offer pre-tax health expense withholding that add to your bottom line.

• $1,000 sign-on bonus - $500 paid at hire with an additional incentive of $250 at 6 months and 12 months
  
• Competitive hourly rate plus commission bonus
  
• Employee discount on all products and services
  
• Complimentary Vive Hormone Membership ($1,400 value)
  

Diversity and Equity:

ViveWell will provide reasonable accommodations to applicants with disabilities throughout the employment application process.

ViveWell is committed to recruiting and supporting a diverse administrative staff and strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans.

ViveWell is dedicated to ensuring a safe and secure environment for our providers, staff, patients and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Special Instructions - Applications are accepted electronically ONLY. Review of applications will begin immediately and will continue until the position is filled.

Required Application Materials: To apply, please and attach:

1. A letter of application which specifically addresses the job requirements and outlines qualifications
   
2. A current CV/resume
   
3. List of three to five professional references (we will notify you prior to contacting both on and off-list references)
   

Requirements

Qualifications

Minimum Qualifications:

• Bachelor of Science in Business, Healthcare Administration, Nursing or a related field
  
• 5 years job-related/clinic experience
  
• 2-3 years clinic management