Employer Active
Job Title:
Dispatcher
Job Description
The role of the Dispatcher consists of being responsible of the distribution of the workflow of the LOB for critical and non-critical cases to front line Associates. Their duties include monitoring the different types of queues in the LOB, document negative trended behaviors and report it, report and transfer misrouted cases to their support areas, a Dispatcher collaborates to SLA improvements and consistency within the organization.
Duties and Responsibilities
Skills:
Full Time