Director of Front Office

• Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction

• Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable

• Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times

• Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation

• Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately.