Director IT Operations

About the job

Job Title:

Director, IT Operations

Job Description

Your Journey at Concentrix + Webhelp Starts Here:

At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.

We cannot achieve this vision without you!

If you have an interest in improving our performance for the world’s best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.

• Are you ready to reimagine the world?
• Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
• Are you bold in your decisions, and do you have contrarian views on how to run a business?
  

Concentrix + Webhelp provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.

We’re a remote-first company looking for the absolute best talent in the world.

Essential Functions/ Core Responsibilities

You will report to Sr Director for IT Latam Operations

• Meet Regional team and requirements and secure approval from global ITS organizations.
• Accountable to enforce the ITS governance standards
• Responsible for end-to-end ITS delivery
• Resolve Internal Client Escalations of ITS Issues across geographies and time zones.
• Manage Expansion and Transition simultaneously.
• Complete the ongoing transition and delivery management of ITS based projects to support industry and regulatory compliance.
• Lead enterprise asset management for all ITS assets including hardware and software inventory, patch management, in the assigned geography.
• Manage asset refresh practices, surplus utilization approaches, and license compliance programs to utilize capital and operating funds together with Finance.
• Evolve incident management practices to lead the resolution and communications surrounding key incidents within the enterprise.
• Manage all clients/user's escalation in resolving Services issues.
• Manage Clients ITS local relationship related to Projects, Services Changes and Security compliance.
• Accountable to recommend the best Solution to meet the client requirements and the Global ITS guidance.
• Accountable to manage the local and the Global priorities. Capable to work in a cross-functional and matrixed structure.