Digital Experience Manager

• Leading key accounts and generate new or add on business and services via cross selling
• Communicating and working closely with the project/program team to ensure deliverables are understood, defined, time lined and measured for project proposals
• Monitoring progress towards achievement of project objectives and KPIs with effective management of project risks and opportunities
• Proposing remedial courses of action where Project progress is not in accordance with agreed objectives and communicates this to direct reports as agreed with Digital Delivery Manager.
• Developing solutions for variety of technical problems of moderate scope and complexity.
• Researching and developing existing applications and custom applications to aid in project delivery and management workflows
• Developing, implementing, and maintaining quality assurance protocols, carrying out periodic reviews ensuring lessons learned are captured and relevant improvements implemented when needed in line with the JLL QA/QC process.
• Improving and growing the efficiency of delivery processes and procedures to enhance and sustain JLL’s internal capacity and continuously improve on service delivery.
• Coordinating with leadership and facilitate the development of partnerships with leading vendors and market players that provide complimentary services
• Supporting and training new team members.
  

Qualifications:

• 3-5 years of experience in a similar role.
• The capacity for self-motivation, independent initiative and creative problem-solving.
• Thrive in a fast-paced, intellectually demanding and service-oriented environment.
• A diligent attention to detail and strong technical intuition.
• Excellent leadership skills with experience collaborating with cross-functional teams.
• Strong understanding of project management standards including procurement, change management and various other functions.
• Working knowledge of agile development methodologies.
• Ability and willingness for frequent travel within the GCC and Middle East
• The ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication.