Devops Support Engineer

• Engage with customers to ensure they have a positive solution experience while meeting customers’ requirements on ROI from our platform and solution.
• Ability to demonstrate technical troubleshooting and case management skills.
• Ability to communicate with all stakeholder internal and customer.
• Provide technical ability in problem-solving, including proposing and discussing fixes, advising and educating customers.
• Collaborate with Engineering teams to track status and drive product fixes & Feature Requests
• Be the point of Escalation for the Customer to report concerns on quality or timelines, or for other critical issues needing immediate attention.
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
• Coordinate at regular intervals with Customer to track critical milestone e.g. go-live releases or upgrades, ensure availability and focus on flawless service and operations delivery.
• Doing documentation for internal and customer usage.
• Doing temporal or permanent fixes in production and non-production systems.
• Committing the changes in Git