Deposit Operations Manager

NORMAL DAY-TO-DAY WORK

• Manage the daily operations of the department and ensure that procedures and practices align with Credit Union expectations and regulatory requirements, including all applicable federal and state laws and regulatory guidance governing financial institutions.
• Develop operations systems by determining requirements and create and oversee implementation of new and/or revised policies, procedures, and practices to optimize day-to-day functions, ensure controls are in place and systems are operating at their optimum.
• Conduct regular review of all applications in Operations. Monitor and, as needed, address all item processing, exception processing, non-post, stop pays, and NSF items related to deposit operations, including, but not limited to: ACH, checks, RDC, bill pay, P2P, wires and Regulation D.
• Manage daily risks associated with operations by ensuring controls, policies and procedures are in place and functioning, including necessary staffing and cross-training; lead the process of continuous improvement of same.
• Gather and analyze financial information for in various financial and regulatory reports; develop daily, weekly, and monthly reports for use in assessing and maximining operational efficiency.
• Manage relationships with current and future Operations vendors.
• Research new technologies and alternative methods of efficiency. Monitor new implementations, upgrades, and releases for current and future operations systems, oversee user testing for implementation and optimization, as well as develop, and as appropriate, implement communication and training strategies for other staff to ensure the latest technology is available to members.
• Manage cross-departmental functions, including documents, forms, notices, and statements. Provide backup support for each area of the department.
• Manage the design, implementation, and support of solutions for managing operations and electronic records. Ensure systems meets departments' changing needs by exploring system releases and implement needed enhancements.
• Lead change management and business process improvement initiatives throughout all departments for successful implementation of new products and services and any related systems, associated processes and policies.
  

Job Qualifications

Here are a few qualifications you MUST have to be qualified for this position.

• Minimum 4 - 6 years of financial institution experience in operations and/or deposit servicing.
• Minimum 1 - 3 years of management experience.
• Accredited ACH Professional (AAP) certification, or ability to obtain certification within the first year of employment.
• Strong communication skills to articulate to various audiences, technical and non-technical, as well as entry level to Executive Management.
• Ability to handle multiple priorities as well as confidential information.
• Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
• Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
• Travel required on occasion.
  

Here are a few qualifications we'd LIKE for you to have.

• Bachelor's degree in Finance, Accounting, Economics, Business, or related field.
• Knowledge of Ensenta, Co-Op BillPay, and Harland Clark systems.
• Experience in implementation of Fiserv back-office systems, to include Fiserv DNA, Fiserv Item Processing and Payments Exchange (formerly Wirechange).
• Knowledge of a variety of financial products and services; experience with multiple products and/or system implementations.