CX Engagement Solutions Consultant

About the job

Concentrix Catalyst is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.

Concentrix Catalyst is searching for a talented CX Engagement Solutions Consultant to guide a team through transformation projects for large clients and develop recommendations for improvement related to the project initiative. This role requires a high level of creativity, attention to detail, analytic skills, and the leadership aptitude to inspire excellence in others. You should be self-sufficient and self-motivated, but also a strong team player. You’ll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service.

Essential Functions/Core Responsibilities

• Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiences
• Build trusted client relationships through proactive account management and exceptional project delivery
• Develop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projects
• Lead a team through analysis of large client data sets and qualitative discovery such as interviews, focus groups, observations, process mapping, and review of client documentation and metric
• Develop recommendations for improvements with calculated ROI/impact expectations related to the project initiatives
• Conduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvement
• Partner cross-functionally to translate business needs into new solutions for customers
• Teach others how to derive insights that are not obvious and build recommendations that have a solid business case for success
• Partnering with Direct Managers, oversee and coach individual contributors

Candidate Background & Profile

• Confidently communicate ideas to senior executives as well as internal and external stakeholders
• Be self-motivated, hungry for a challenge with the ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Display an exceptional ability to take initiative and ownership with focus on continuous improvement
• Excellent attention to detail
• Demonstrated ability to guide and manage customer transformation efforts
• Solid understanding of the organization's business operations and industry. Demonstrated business acumen
• Bachelor's degree in related field from a four-year college or university with four to eight years of consulting or analytics experience preferred
• Advanced Microsoft Office skills