Customer Support Engineer
Posted on :
30-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2482998
Responsibilities
• Provide technical support to customers via phone, email, or chat.
• Diagnose and resolve software and hardware issues.
• Answer inquiries and address customer concerns.
• Guide customers through product installation and troubleshooting processes.
• Escalate complex issues to the appropriate internal teams.
• Document customer interactions and troubleshooting steps.
• Collaborate with the development team to resolve recurring issues and suggest product improvements.
• Provide timely and accurate feedback to customers.
• Stay updated on product features and enhancements.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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