Customer Success Manager
Posted on :
05-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2266259
- A strong focus on supporting customers by finding solutions to ticket requests.
- Enrich documentation about problem solving, Q&A, onboarding materials.
- Drive campaigns targeting multiple customers through digital touch-points and activities.
- Identify high potential as well as high risk customers from newly onboarded users or customers
- Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
- Engage with your portfolio of customers to ensure risk identification
- Collect feedback from customers and format them for review by the product team
Employment Type
Full Time
Department / Functional Area
Key Skills
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