Customer Success Account Mgmt

Customer Relationship Management

Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.

Customer Success Leadership - Customer Strategy and Growth

Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.

Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.

Customer Success leadership - Delivery and program Management

Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.