Customer Service Specialist

Qualifications:

• High school diploma or equivalent. A bachelor's degree is a plus.
• Excellent communication and interpersonal skills.
• Customer service-oriented with a strong dedication to customer satisfaction.
• Proficiency in using computer applications and office equipment.
• Ability to handle a high volume of customers while maintaining composure and professionalism.
• Detail-oriented and organized with good time management skills.
• Experience: 0 – 12 months of experience preferably in Travel and Tourism or Service industry.

Knowledge & Key Skills:

• Basic Knowledge of Computer skills
• Proficiency in MS office & good typing speed
• Adaptability and presence of mind to handle customer queries and complaints
• Knowledge of local language
• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

Behavioral Competencies and Functional Competencies

• Entrepreneurship
• Operation Management
• Quality & Service Orientation
• Project Management
• Teamwork & Collaboration
• B2C Sales
• Diversity Sensitivity
• Client (mission) Management
• Personal & Professional Development