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Customer Service Specialist Analytics
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Customer Service Spe....
drjobs Customer Service Specialist Analytics العربية

Customer Service Specialist Analytics

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1 Vacancy
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Jobs by Experience

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3 - 4 years

Job Location

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Dubai - UAE

Monthly Salary

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Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Any Nationality

Gender

Male

Vacancy

1 Vacancy

Job Description

Req ID : 2277862
  • Build and maintain recurring metrics and reports.
  • Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems to fetch raw data and analyze it to prepare insightful reports.
  • Deep dive into the customer experience to find customer defects and improvement opportunities using structured problem solving techniques such as customer journey mapping and Kaizen.
  • Plan and execute multiple projects, collaborating cross functionally/geographically.
  • Identify trends and opportunities to improve customer experience and reduce costs.
  • Draft SOPs, references, policies or new processes to improve the customer experience and/or internal efficiency.
  • Support program managers during large scale feature, product and business launches.
  • Anticipate risks, resolve issues and initiative corrective actions, which may jeopardize deliverables.

We are open to hiring candidates to work out of one of the following locations:

Dubai, ARE

Basic Qualifications

  • Experience defining requirements and using data and metrics to generate business insights.
  • Bachelor’s degree in Engineering, Mathematics, Statistics or similar quantitative discipline.
  • 2-3 years in relevant experience as Business Analyst, Data Scientist, Business Intelligence Engineer, Data Engineer, or equivalent.
  • Technical skills – Advanced proficiency in SQL/ETL, Microsoft Excel, and statistical analysis tools and techniques.
  • Experience with data visualization using QuickSight, Tableau, or similar tools.
  • Strong Analytical skills – has ability to start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusion relevant to the business problem.
  • Ability to present information professionally & concisely with supporting data.
  • Ability to work effectively & independently in a fast-paced environment with tight deadlines.
  • Superior verbal and written communications skills are a must, as well as the ability to work effectively with multiple teams and departments.

Preferred Qualifications

  • 3+ years’ experience in managing complex programs/ products and proven track record of delivering results
  • Background in e-commerce, retail, telecommunications, customer operations
  • Awareness and experience of automating workflows and mechanisms
  • SQL and analytical tools and techniques

Employment Type

Full Time

Department / Functional Area

Administration

Key Skills

About Company

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