Customer Service Representative

About The Role

The Customer Service Rep. is responsible for scheduling customer appointments for profiled waste deliveries to Covanta facilities in an efficient and timely manner. This includes coordinating with the facility, customer, and transporter to facilitate the delivery of acceptable material at the scheduled time.

Benefits:

Covanta offers our valued team members:

• Rewarding careers with competitive pay
• No cost Basic Life and Basic AD&D Insurance, as well as supplemental employee life and AD&D and dependent life options
• Industry-leading retirement plan
• Employee Assistance Program (EAP)
• Round-the-clock support through our Health Advocate partnership
• Career development and mentorship
• Educational assistance to help you invest in your future
• And much more
  

Responsibilities include but are not limited to:

• Receive and process customer scheduling requests via telephone, email, or fax
• Profile wastes into Chemtron, Covanta and/or alternate disposal facilities and follow/manage the profile through the approval process
• Answer 100-150 incoming calls per week in a professional, accurate, timely, and courteous manner
• Work closely with facility personnel to ensure customers follow delivery guidelines and requirements. Contact customer when problem loads arrive at the facility
• Prepare Non- Hazardous labels, manifest, and other required paperwork that must accompany each load
• Solicit transportation and service requests for customers delivering within the United States, Canada, and Puerto Rico, and communicate and assist the transporter on behalf of the customer
• Handle special projects assigned by Manager
• Visit customers and facilities as necessary with Account Executive or Manager
  

Requirements:

• Proven customer service skills (2-4 years’ experience) required to create, maintain, and enhance customer relationships
• Excellent written and oral communication skills are a requirement
• Detail-oriented and handles stressful situations well
• Must be proficient with productivity software (i.e. Intermediate Microsoft Excel, Word, Outlook, and CRM)
• Undergraduate Degree preferred
• Valid State Driver's License required