Customer Service Representative

What You Will Do In This Role

As a Customer Service/Technical Support Representative at Concentrix, you will:

• Interact with customers via inbound calls who have questions or concerns that require additional support.
• Achieve specific support and resolution on every call.
• Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations.
• Maintain broad knowledge of client products and/or services.
  

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Technical Support Representative role include:

• A High School Diploma and/or GED
• Minimum 6 months of customer service experience preferred (or required)
• Strong PC knowledge and computer navigation skills.
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• The ability to work rotational shifts as needed