Customer Service Executive

Responsibilities

• Handle customer inquiries via phone, email, and social media platforms
• Provide assistance and guidance to customers regarding product selection, usage, and troubleshooting
• Process orders, returns, and exchanges efficiently and accurately
• Resolve customer complaints and escalate issues to the appropriate department when necessary
• Maintain customer records and update customer information in the database
• Collaborate with other departments to ensure a seamless customer experience
• Identify and implement customer service process improvements to enhance customer satisfaction
  

Requirements

• Proven experience in a customer service role
• Exceptional communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and handle stress in a fast-paced environment
• Proficient in using customer service software and tools
• Detail-oriented with excellent organizational skills
• Ability to work well in a team and independently
• High school diploma or equivalent, additional education or certifications in customer service is a plus