Customer Service Associate

– Answer inbound calls, respond promptly and professionally to customers’ inquiries about products and services.

– Manages and updates order details using ERP System in a timely manner.

– Receiving orders, ensure accuracy in billing charges, payments and dispatch of SKU’s based on PO.

– Working with sales, production and planning team to create better methods to address customer complaints.

– Review customer accounts and transactions while resolving issues, handling complaints and returns.

– Provides accurate and complete information regarding product availability, order status, pending order and other product related queries.

– Monitoring customer satisfaction levels – handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

– Keep records of customer interactions, process customer accounts and file documents.

– Follow communication procedures, guidelines and policies