Customer Experience ....
Customer Experience Agent
Posted on :
04-01-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 2434015
Key Responsibilities
- Receive customers’ complaints and resolve them according to the set service guidelines and scenarios.
- Follow up on customers’ inquiries/complaints to enhance business performance.
- Keep a detailed log of all cases, record actions taken on the CRM system and share highlighted issues with the Customer Experience Manager to decide on preventive actions to be taken accordingly.
- Escalate unresolved cases in a timely manner to Level 2 for further investigation.
- Respond to customer queries coming from any channel: chat, email, phone, WhatsApp, social media in a timely manner and according to set SLA by our partners.
- Respond to customers within the etiquette set without damaging Brand image.
*Working schedule consists of six days per week, encompassing both AM and PM shifts, including weekends.
Qualifications
- Bachelor's Degree or equivalent technical degree (TS).
- 0-1 year of experience in retail or a related field.
- Fluency in English and Arabic, French is a plus
- Proficiency in MS Office.
Employment Type
Full Time
Department / Functional Area
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