Customer Engineer

RESPONSIBILITIES
• Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, and represent them.
• Provides the most effective method of service delivery by analyzing trends and common themes across customers.
• Create deliverables to address common customer needs & support mobile-first, cloud-first strategies, and share intellectual property with others.
• Engages in strategic service delivery planning in partnership with the virtual account team (VAT), to strengthen targeted customer relationships.
• Gathers customer impressions of products and services and integrates this feedback into decision-making.
• Seeks information about the underlying needs of customers.
• Allocates and aligns resources to optimize the customer experience.
• Develops and communicates realistic performance goals and standards.