Customer Care Specialist - Mandilak

Location: Abu Dhabi Department: Customer Care Specialist

Overview and Responsibilities

Responsible for daily customer inquiries from internal and external customers to completion. Performs other duties as assigned.

Qualifications

Any business related clerical job skills any business related clerical job skills Ability to interpret a variety of instructions furnished in written oral diagram or schedule form. Possess the organizational skills to manage and prioritize a multitask position. Possess interpersonal skills necessary to successfully interact with clients and Company staff. Must maintain telephone and personal etiquette to effectively deal with clients vendors peers and management even under stressful conditions. One year customer service experience in a physician or hospital setting. Knowledge of general office techniques as normally acquired through one year experience in credit and collections preferred.

Special Skills

Ability to type and/or key accurately problem solving written and oral communication skills. Ability to work in a high stress environment. Ability to collaborate and cooperate with others for the best possible outcomes promote Teamwork Ability to prioritize and multi task

Effective verbal written and customer service skills as it relates to patients and insurance companies. Some knowledge of insurance billing and collections. Knowledge of basic guidelines as it relates to various insurance companies. Must be well organized and detailoriented.