Customer Care Representative

• Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.

• Process all customer requests accurately and efficiently.

• Focus on meeting the customer’s expectations by utilizing all resolution options, as outlined in the company customer service standards.

• Model and reinforce company customer service standards.

• Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.

• Ensure all customers are provided gracious, quick and efficient service.
• E-Commerce channel to achieve the yearly financial target.
• Focus on promoting sales as they pertain to, or are driven by your position

Communication

• Communicate pertinent information to all Contact Center associates.

• Communicate effectively and efficiently with all company associates and business contacts.

Teamwork

• Maintain an awareness and remain sensitive to the business demands and limitations of the Distribution Centers and Merchandising Department when expediting resolutions.

• Provide management support and assist the Contact Center team, as directed by the contact center supervisor.

• Actively participate in regular team meetings and leadership meetings, as required.

• Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.