Customer Care Report....
Customer Care Reporting Specialist Officer
Posted on :
09-01-2024
Employer Active
1 Vacancy
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Jobs by Experience
0 - 8 years
Monthly Salary
SAR 6000 - 10000
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
09-01-2024
Job Description
Req ID : 808464
- Collecting raw data from various systems and use it in analysis that support decision making process
- Prepare the daily, weekly and monthly management reports on KPIs
- Develop the MIS reports and conduct needed analysis for all operational figures.
- Conduct performance analysis and identify the causes for deviation in targeted KPIs
- Prepare special reports related to the performance reporting as requested by management team.
- Prepare monthly review of Customer Care KPIs
- Prepare call volume analysis to support headcount forecasting.
- Perform other responsibilities as required by higher levels of supervision.
Employment Type
Full Time
Department / Functional Area
Key Skills
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