Customer Care Execut....
Customer Care Executive - UAEN - NMC Healthcare
Posted on :
23-01-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2470478
- To provide a range of reception intake and associated administrative services pertaining to incoming patients.
- The customer office executive will answer and direct incoming calls to appropriate individuals.
- Perform specified routine procedures such as greeting and referring patients answering routine/administrative inquiries and general office support activities as appropriate.
- Greets patients or their families and finds out the nature of their enquiry.
- Provides information to assist patients or refer them to appropriate contact either in the organization or elsewhere.
- Advocate Patients and their families rights and responsibilities confidentiality information and education.
- Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
- Communicates all information to Floor Supervisor on daily basis.
- Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
- Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
- Investigates patient/visitor concerns and implements appropriate courses of action.
- Keeps accurate records of discussions or correspondence with customers.
- Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster
- Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.
- Comply with all OSH and infection control policies standards and procedures and cooperate with hospital management to comply those requirements
- Work accordance with the documented OSH procedures and instructions specific responsibilities
- Be familiar with emergency and evacuation procedures
- Notifying OSH Hazards incidents Near misses and issues and assistance with the preparation of risk assessments incident reports
- Comply with Waste management procedures and policies
- Attend applicable OSH/Infection control training programs mock drills and awareness programs
- Use of appropriate personal protective equipment and safety systems
- Preferably a graduate in any discipline.
- Minimum 1year experience as a receptionist in a patient focused environment and operation of multiline switchboard system is preferable. Interest to work in a Hospital related environment.
- Proficient technology application skills; Basic MS Office (Word Excel & Power point) MS Outlook & Internet explorer skills
- Must have an exceptional interpersonal skills maturity good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills
- Patient focused; service oriented; patient & understanding.
- Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
- Ability to work independently with minimal supervision.
- Reliable punctual dependable and responsive.
- Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
More jobs on
Employment Type
Full Time
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
