Customer Care Assistant

We are looking for our client in food industry a Customer Care Assistant

The role

Processing partner orders through email and phone determining delivery time method of transportation depending on product availability promotions seasonality order optimization (upsell) sales policy and import rules.
Update partners on order changes (lead time product availability shelf life)
Assist partners with customer care inquiries
Generate sales leads that become new clients on Salesforce CRM
Identify and analyze client needs to ensure satisfaction give product/service information and address issues efficiently and accurately.
CreditDebit Note/Claim registration and followup using Salesforce CRM.
Coordinated with internal and thirdparty stakeholders. Our goal is to provide exceptional service efficiently address client issues and maintain high customer satisfaction.

Minimum qualifications:
Bachelor and 3 years in a similar role

Experience in customer assistance and SAP is mandatory

Proven history of exceeding quotas
Skilled in email and phone handling active listening CRM/ERP systems (SAP Salesforce)
Customeroriented and adaptable to diverse personalities
Excellent communication and presentation skills
Ability to multitask prioritize and manage time effectively during peak and seasonal periods
Team player Methodical proactive Event coordination experience Fluent in English

Remote Work :

No