Customer Care Advocate

Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about.

Responsibilities:

• Develop customer success metrics and execute account strategies
• _Build trust with customer accounts through open and interactive communication
• _Schedule and attend virtual meetings using Zoom and other platforms
• _Monitor, identify and mitigate account-level risks and up-sell opportunities, align product and customer roadmaps, and deliver customer renewals
• _Present to families different benefits programs, enroll new clients, and open new accounts.
• _Oversee and prioritize each customer in your portfolio
  

Qualifications:

• Must have a passion for helping others
• _** MUST BE A US OR CANADIAN CITIZEN **
• Proven ability to work as a productive team member
• _Excellent communication and interpersonal skills
• _Self-motivated team player, proficient in multi-tasking
• Proficient with computers and Zoom preferred but not required
• _Ability to form and grow solid relationships with your client accounts