Contact Center Agent

Job Description
Your responsibilities will include but not be limited to:

• Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
• Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
• Providing product and service information to customers.
• Promote Zain's products and services by understanding customer needs and interests, and providing them with the right offers that match those.
• Troubleshoot service equipment issues.
• Adhere to, and fulfill, individual and team performance metrics.

What Do You Need to Qualify

Degree and Experience

To be considered for the position, you will need to meet with all of the below requirements:

• Bachelor’s degree
• 0-3 years’ experience in a related field

Skills

• Excellent Communication Skills (Speaking and Listening)
• Excellent Problem-Solving Skills
• High Drive for Achievement
• Strong Knowledge of MS Office
• Preferably Bilingual
• Ability to work under pressure