Concierge Agent
Posted on :
24-01-2024
Employer Active
1 Vacancy
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Jobs by Experience
2 - 0 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
Male
Vacancy
1 Vacancy
Posted on :
24-01-2024
Job Description
Req ID : 2248912
- Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request.
- Provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs.
- Take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
- Properly handle incoming and outgoing mail, telexes, packages and faxes.
- Know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
- Recite all hotel services, hours of operation, key personnel, hotel policies, etc.
- Keep the Head Concierge and senior management well-informed of any guests’ problems or complaints, and action taken.
- Maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front entrance and lobby.
- Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
- Work closely with the Valet Parking staff to ensure the smooth handling of guests and patron vehicles.
Employment Type
Full Time
Department / Functional Area
Key Skills
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