Concierge Agent

A Concierge is performing the following tasks to the highest standards:

• Serve as a key point of contact for guests and efficiently respond to guest enquiries.
• Extend a warm welcome to arriving guests and assist guests upon their departure, as required.
• Engage with guests and VIP guests throughout their stay and prove each guest with a tailored guest experience, based on their needs and preferences.
• Provide information, advice and booking services for a wide variety of guest enquiries, including city tours, theatre tickets, restaurant bookings, medical services, transportation, flight bookings etc..
• Process and deliver messages for guests, as required.
• Deliver and safely storage guest luggage upon their arrival and departure.
• Stay up to date with all hotel services, daily VIP arrivals and special events.
• Ensure orderliness and safety guidelines around the lobby and front door areas.
• Project a professional manner with an emphasis on hospitality and guest service at all times.
• Maintain a clean, healthy, and safety working area.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.