Concerns and Complaints Manager
Posted on :
07-01-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 2437647
Qualifications
Person Specification Qualifications Essential
- Master level or equivalent experience within a similar role.
- Evidence of continuing professional development
Desirable
- European Computer Driving License (ECDL) or equivalent.
- Management qualification.
- Advocacy or mediation training
- Quality Improvement Training
Knowledge, training, and experience Essential
- Significant experience in the field of patient complaints and or/PALS within the NHS.
- Experience as a leader of a team with an operational or customer care focus.
- Extensive working knowledge of the NHS complaints procedures, current legislation, and the role of the Parliamentary and Health Service Ombudsman.
- Experience of influencing and working across organisational boundaries in the development of healthcare services
- Experience of writing letters to patients or the public
- Experience of handling distressing situations
Employment Type
Full Time
Company Industry
Department / Functional Area
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