Communication Specialist

Lead the execution, and delivery of short-term special projects focused on enhancing rider satisfaction and engagement, with a particular emphasis on rider deals and partnerships.

Work closely with various stakeholders, including the dispatch, logistics, product, engineering, regional & local operations and marketing, to ensure seamless project execution and alignment with company objectives.

Responsible for measuring, analyzing, improving, and controlling projects spanning across 8 countries in the MENA region.

Implement quality assurance processes to uphold the standards of rider experience and ensure that project deliverables meet or exceed expectations.

Contribute to building a strong sense of community among riders through innovative thinking and initiatives aimed at fostering rider loyalty and retention.

Identify and cultivate strategic partnerships with external stakeholders to enhance the value proposition for riders and drive long-term engagement.