Commercial coordinator

SUMMARY

Be part of an IT group leading an entire category - focused on saving Dogs & Cats through nutrition. This is an excellent opportunity to join our team at the ground level and help shape the future of our digital products through technical innovation! We are a customer-obsessed organization—always starting with the customer and working backward. We work vigorously to earn and keep our customer trust.

WHAT YOU’D DO

Responsible for project scoping, requirements gathering, and running requirements gathering workshops.

Creates and executes project work plans and timelines and revises as appropriate to meet changing needs and requirements

Work closely with UX and Tech Leads and Creative teams to monitor and ensure that all project documentation is being produced, reviewed, approved, and distributed on time

Manage project scope, identifying, defining, and communicating risks and change requests before taking appropriate action to minimize the impact on the project success

Work with vendors to manage SOWs and other documentations

Accountable for the quality and effectiveness of project management materials in all aspects of the project, such as status reports, project plans, meeting minutes, and other project documentation

Focus on prevention of slippage and overrun. Early identification of risk with suitable and proactive mitigation plans that are actively managed

The primary point of contact to manage business expectations and communication (including timetabled and ad hoc meetings) to ensure that the business is informed on the project status and obtain business approval and sign off on all major deliverables

Manage the project team, including assigning individual project tasks, holding regular meetings to monitor progress

Co-ordinate input from all project members to ensure successful delivery

Regular and ad hoc meetings with key JFFD stakeholders to report project progress

WHAT YOU'D BRING TO THE BOWL

Exceptional listening, written and verbal communication skills

Extensive experience in defining scope and requirements gathering documentation

Minimum of 2 years experience with Salesforce, Shopify, Magento, or similar ecommerce platforms

Sound understanding of the ecommerce and subscription landscape

Good knowledge of POS, ERP, CMS, CRM, and downstream applications

Ecommerce or Retail project management experience, either within an agency, systems integration consultancy or within an online/IT department of an established retailer

Experience in strong verbal and written communication skills and experience in senior stakeholder engagement

Highly experienced in project planning

Minimum of 2 years experience in delivering large and complex ecommerce projects

Extensive experience working with offshore teams

Multi-discipline team management experience

Proven experience of successful project management, utilizing relevant tools and techniques to ensure successful delivery.

Experience in Agile, Scrum, and Waterfall project management

Experience in working within dynamic, fast-paced environments and can react quickly according to business changes

Experience in working on projects from strategy, user experience, design, build, test and deployment

Ability to resource plan, financial planning, control, and reporting efficiently and effectively

Experience of communicating and liaising with senior key stakeholders and project sponsors

Process control, quality reviews, and delivery of governance and documentation

Experience in managing the delivery of complex projects of multi-disciplinary teams

QUALIFICATIONS

• Bachelors Degree in Information Technology or related field preferred