Cleaner

Position Summary:

The Customer Account Specialist I is responsible for providing customer support to assigned customers and assisting sales

Essential Functions:

1. Confer with customers and sales force by telephone and email in order to provide information about products and
   
2. Process orders and
   
3. Track shipping
   
4. Receive damage
   
5. Responsible for SAP data
   
6. Compare disputed merchandise with original requisitions and information from
   
7. Inform Account Manager of any changes to customer
   
8. Invoice all managed accounts same day as shipping and follow individual accounts invoicing
   
9. Confer with upper management on account
   
10. Escalate unresolved account issues to CSR II, Lead CSR or
    
11. Communicate and coordinate with internal
    
12. Follow up on customer
    
13. Perform other duties as
    

Education and Experience:

• High School Diploma, general education degree or
  
• 6 months or more customer service
  
• Working knowledge of Microsoft Excel, including: pivot tables, vlookup, and creating
  
• Working knowledge of customer service and sales principles and
  
• Proficiency in relevant computer
  
• Ability to type 45
  
• Knowledge of administrative
  
• SAP experience is
  

Key Competencies:

• Interpersonal skills
  
• Excellent communication skills - verbal and written
  
• Excellent listening skills
  
• Excellent time management skills
  
• Problem analysis and problem-solving
  
• Attention to detail and accuracy
  
• Data collection and ordering
  
• Customer service orientation
  
• Adaptability to change
  
• Good judgment
  
• Teamwork
  
• High energy and willingness to take initiative
  
• Stress tolerance, patience and empathy
  

Company Benefits

• Medical (choice of 3 plans)
  
• Dental
  
• Vision
  
• STD/LTD
  
• Basic Life Insurance
  
• Legal Plan
  
• Employee Assistance Program
  
• Paid Time Off Up to 3 Weeks Annually
  
• Professional development
  
• Career Progression
  
• Employee Discount