Call Center Agent - ....
Call Center Agent - Inbound - Part Time
Posted on :
28-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2669718
- Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
- Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
- Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
- Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
- As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
Employment Type
Full Time
Department / Functional Area
Key Skills
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