Business Associate

Responsibilities

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Greet and direct customers

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Provide accurate information (e.g. product features, pricing and after-sales services)

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Answer customers’ questions about specific products/services

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Conduct price and feature comparisons to facilitate purchasing

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Cross-sell products

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Ensure racks are fully stocked

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Manage returns of merchandise

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Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)

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Inform customers about discounts and special offers

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Provide customer feedback to the Store Manager

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Stay up-to-date with new products/services

Requirements

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Proven work experience as a Retail Sales Representative, Sales Associate or similar role

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Understanding of the retail sales process

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Familiarity with consumer behavior principles

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Knowledge of inventory stocking procedures

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Track record of achieving sales quotas

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Excellent communication skills, capable of building trusting relationships

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Ability to perform in fast-paced environments

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Flexibility to work various shifts

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High school degree