Auto Dealership Service Reception Manager
Posted on :
30-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2485202
- Team Management:
- Lead, supervise, and mentor a team of service advisors and receptionists.
- Assign tasks and responsibilities to service advisors and support staff, ensuring efficient operation of the service reception area.
- Provide training and guidance to staff, focusing on customer service skills, product knowledge, and dealership policies.
- Conduct regular performance evaluations and provide feedback to team members to enhance their performance.
- Customer Service:
- Greet customers warmly, assess their service needs, and schedule appointments for vehicle repairs and maintenance.
- Provide accurate and detailed information to customers about the services offered, service timelines, and cost estimates.
- Address customer inquiries, complaints, and concerns in a professional and timely manner, ensuring customer satisfaction.
- Communicate effectively with customers, keeping them informed about the status of their vehicle repairs and services.
- Appointment Scheduling:
- Manage the scheduling of service appointments, optimizing the service advisor's workload and ensuring timely completion of repairs.
- Coordinate with service technicians to allocate appointments based on availability and workload.
- Monitor appointment schedules and make adjustments as necessary to accommodate urgent repairs and customer requests.
Employment Type
Full Time
Department / Functional Area
Key Skills
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