Associate Manager CRM

• Improve customer service experience, increase customer engagement, and facilitate organic growth to increase customer satisfaction, loyalty, and retention and to meet their expectations.

• Assist in developing and establishing procedures and policies governing customer correspondence and the handling of customer complaints and Defect Liability Period (DLP) phase management through every channel.

• Assist in the development of Property Handover to Customers and Defects Liability strategies, policies and procedures.

• Plan and lead customer relationship status calls, including scheduling, planning, communications, and post meeting review notes and dissemination of notes internally and to customers and provides follow-up on open issues.

• Ensure customer complaints and issues are tracked and followed up to ensure prompt resolution.