Associate - Customer....
Associate - Customer Success - Kitopi
Posted on :
31-01-2024
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1 Vacancy
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Job Description
Req ID : 2487052
Kitopi is the worlds leading techpowered multibrand restaurant. With a mission to satisfy the worlds appetite Kitopi operates a portfolio of both invested and franchised F&B brands serving as enablers in the food market by helping brands to grow and scale both in the delivery and dinein space.
Launched in Dubai UAE in January 2018 Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021 Kitopi announced its $415 million Series C funding round led by the worlds largest technologyfocused investment fund Softbank Group Corps Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status making it the fastest Unicorn to have emerged from the MENA region.
As a leading foodtech business Kitopis growth has been largely fueled by its innovative and scalable software solutions. Kitopis kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) an inhouse suite of applications that optimizes cloud kitchen operations in realtime. As part of its growth roadmap technological innovation data science artificial intelligence and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.
With over 4000 employees Kitopi currently operates 200 locations across the UAE KSA Kuwait Bahrain and Qatar and runs its engineering hub in Krakow Poland its robotics hub in Denmark and its global customer experience center in Dubai UAE.
What Youll Do
- Manage the relationship with partner F&B brands
- Grow the business of brands in the Kitopi portfolio by facilitating and consulting on new launches marketing and strategic initiatives
- Be able to manage the brand P&L within Kitopi
- Constantly receive feedback from brands and Kitopi B/Cs and adjust accordingly.
- Generate reports periodically for various brands indicating brand performance concerning revenue customer feedback and retention.
- Set a schedule for quality control checks and carry them out. Ensure theres a smooth flow between our kitchens and delivery aggregators.
- Maximize the business attained by each existing brand by proposing new ideas marketing schemes and product development.
- Manage and grow the business with highprofile F & B brands and Monitor sales performance and operational metrics to ensure sales targets are achieved.
- Monitor sales performance and operational metrics to ensure sales targets are achieved
- Nourish individual relationships with client partners
- Develop thorough plans to increase brand awareness sales customer acquisition retention and ratings Implement datadriven discounts strategy and develop marketing campaign plans both on the food delivery aggregators
- Provide product development and product support to establish proper channels of information and communication
- Manage projects and serve as brand ambassador between kitchen managers supply chain chefs marketing and tech/product to ensure theres a smooth flow between our kitchens and delivery aggregators
What Are We Looking For
- A minimum of one to two (12) years of experience ideally with a background in business Development and Sales
- Passion for food and beverage and monitoring market trends
- Great communication and people skills that allow you to develop relationships internally and externally.
- A team player who would work closely with their teammates to achieve the business objectives.
- A young motivated individual who is passionate about the F&B tech space
Recruitment Process and Timeline
First you apply and let our recruiters review your profile. After reviewing you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function you may need to attend 23 rounds (which might include case study roleplay trial or live coding this will be communicated to you in the initial conversation). Upon successful completion your recruiter will get in touch with you to discuss the offer. We aim to take you through this process within 23 weeks.
Benefits
Extensive learning opportunities we offer many hard and soft skills training to help you improve and challenge yourself
- Youll be involved in customized workshops run by Kitopi Academy
- Youll have a chance to work in an international diverse and inclusive environment
- Youll be part of one of the most caring communities out there.
- Finding a chance to become a shareowner with our ESOP plan (T&C Applies)
- Free and unlimited access to a nutritionist because we care about you
- No Dress Code! (T&C Applies)
- Extended maternity and parental leave
- The infamous team activities and social events are bursting with fun
- Inclusive Private Health Insurance
- Up to 50% discount from Kitopi brands
- Annual leave as per the company policy
So what does it really mean to work at Kitopi
We are constantly striving to make Kitopi the best place to work in the world by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe included and like they truly belong.
Kitopi is an equalopportunity employer. While we currently operate in 6 countries we are over 70 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds lifestyles and cultures and have a 0 tolerance policy towards racism bigotry and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that were all proud to work for.
Along with offices in all the markets we operate in we also believe in a work from anywhere policy you get to choose the environment you operate in because we believe this will help you deliver work youre proud of.
Techenabled and customerobsessed at Kitopi we are a team of passionate humans who are on a mission together to satisfy the worlds appetite.
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