Assistant Outlet Manager - In Room Dinning
Posted on :
25-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2559218
- Oversees all aspects of the daily operation of the hotel ’s Room Service operation.
- Supervises all Room Service personnel.
- Responds to guest complaints in a timely manner.
- Works with other outlets managers and keep them informed of F&B issues as they arise.
- Organizes all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan , requisitions for beverage, food and stationaries and manage schedule on a daily basis through the time management system.
- Conducts daily shift briefings with the team, including daily trainings on menu knowledge, sequence of service, SOP’s, etc. Briefings should be dynamic, informative and challenging, raising the performance of all team members continuously.
- Ensures all staff are meeting all established standards of service through ongoing and recurrent training systems.
- Monitors and tests service skills of staff, retrains and reinforces all standards on food and quality and service details daily. Provides feedback and appraisals as necessary.
- Coordinates and monitor all phases of Loss Prevention in the Room Service operation.
- Ensures compliance with In Room Dining SOP’s.
- Ensures the training of department heads and employees on SOP’s, report preparation and technical job tasks.
- Ensures effective communications between each shift.
- Supervises the room service area in order to attract, retain, and motivate the employees.
- Ensures optimal level of service, quality, and hospitality are provided to guest.
- Regularly reviews house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests.
- Ensures the timeliness and accuracy of the amenity set-up and delivery.
- Ensures compliance with all local liquor laws, and health and sanitation regulations.
Employment Type
Full Time
Department / Functional Area
Key Skills
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