Assistant Manager - Front Office
Posted on :
19-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2284014
- To assist revising and updating of the Departmental Operations Manual on an as needed basis.
- To maintain the Daily Log Book.
- To assist in planning the weekly roster and work schedules to ensure that the work place is adequately staffed to handle the level of business.
- To maintain the work place bulletin board.
- To submit all guest / staff incident reports.
- To report “Lost and Found” items.
- To attend Daily Operations Meeting.
- To ensure that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
- To ensure that Front Office employees provide excellent service to internal customers as appropriate.
- To ensure that all Front Office employees are familiar with the hotel’s products and services, current promotions, policies and other important information
- To assist in implementing consistent guest recognition programmes and maintains a relevant guest history database.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- To personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
- To ensure that the area is managed well by the respective team and deliver the brand promise.
- To maintain positive guest and colleague interactions with good working relationships.
- To ensure that guest history records are accurately maintained and all repeat guests are pre-registered.
- To coordinate VIP movements with relevant Departments as advised.
- To assist in effective payroll control through a flexible work force maximizing utilization of part time staff and close cooperation with other department in the hotel.
- To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
- To strictly adhere to the established operating expenses and that all costs are controlled.
Employment Type
Full Time
Department / Functional Area
Key Skills
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