Review Accounts Receivable aging report on daily basis and plan appropriate actions. • Conduct Credit Meeting on monthly basis and follow up on the action points.
Follow up on Returned Cheque, Charge Backs, Late Charges, Guest Disputes and No Shows.
Ensure that Accounts Receivable clerk is maintaining "Chase Record"
Inform Finance Accountant and Financial Controller for any potential bad debt.
Conduct spot check on Front Office to ensure that all F&B backups are filed correctly, Billing letters, LPO, TA Vouchers, rooming lists are filed correctly. Check departed folios for its accuracy, check registration cards for its accuracy.
Send reminders and follow up letters to the clients for delayed payments. • Convene regular meeting with Front Office Manager, F&B Manager and Local Tour Operator and Travel agents to resolve any issues.
Provide timely training to AR and Front Office colleagues.
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