Account receivable specialist

• Communicating with all customers by phone and mail, including his communications (updating data - reminding the due date - directing the customer to pay)
  
• Updating the customers data on ZOHO Books, including (financial and purchase emails - adding the customers protal data -)
  
• Uploading invoices to the customers systems (if available) and following them up until they are collected.
  
• Following up on the main mail and following up on any customer request related to invoices.
  
• Responsible for sending, following up and collecting advance payments.
  
• Responsible for directing invoices to each individual collector on our system.
  
• Updating the daily received amounts on all reports for the regions daily and on the collection reports program (CR).
  
• Updating all data regarding invoices issued and invoices submitted daily, including invoice numbers, dates and amounts on all CR reports).
  
• Follow-up of his clients and write the communication results on each invoice on the ZOHO BOOKS program).
  
• Follow up the requests of all clients and make the necessary interventions if necessary. Prepare financial claim letters, and review clients LC.
  
• Follow up customers by phone until the collection is made until the 5th day of the due date l) Commitment to the collection management policy.
  
• Review invoices and compare them with their terms of payment when issued with (purchase orders - contracts)
  
• Submitting a report on customers who record frequent deviations in payment dates.
  
• A case study is opened for each defaulting customer on the ZOHO CRM system.
  
• Providing logistical assistance to collectors in completing their tasks and providing any information needed by the team
  
• Update the expected collection of collections weekly for all areas on the system
  

Requirements

• Bachelors degree in accounting
  

• +4 years ofexperience in information technology
  
• Experience in IT industry, software and service delivery is plus
  
• Previous experience in CRM/ERP systems, ex. Zoho CRM, Zoho Books.
  
• Proficiency in Microsoft Word, Excel and Outlook.
  

• High sense of responsibility and ownership, acting like owner in what you do.
  
• Exceptional communication and presentation skills
  
• Being able to work on their own or in a team
  
• Being able to work to tight deadlines
  
• Ability to maintain composure during stressful situation
  
• Handling many tasks & responsibilities
  
• Fluent in Arabic and English.
  

• Working on Weekends, Holidays or outside the business hours could be required.