Account Director

WE ARE HIRING AN ACCOUNT DIRECTOR

Are you ready to join the worlds premier MarTech solution

TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs the TLC Platform connects millions of consumers with over 150000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

At TLC we know that experiences make life more rewarding!

We are looking for innovative passionate and caring people to join our team and help us continue to build our success story!

Job Purpose:

To manage TLC campaigns from start to completion; to provide an excellent ongoing service to clients offering guidance and advice that results in successful delivery. To offer digital consultancy in the innovation part of the agency both in the sales and in the delivery of the campaigns. To support the sales team with client pitches and bids and achieve repeat business through developing and maintaining excellent relationships with clients. To manage direct and be responsible of the client service team to ensure the attainment of individual team and company objectives.

Key Responsibilities:

Project Management

Take ownership of accounts and ensure delivery against all targets set

Manage key accounts directing the timing and implementation; write creative copy for all print and online literature; approve creative briefs proposals printed and digital materials; and ensure written approval is given by the client before going to print. Update internal departments on progress including product development sales design web development and concierge

Accountable for the timely delivery of all campaigns managed by the client services team; that they are delivered to budget and in line with service line agreements

Produce weekly UK crossdepartmental reporting and feedback to country head and CEO

Provide optimum level of resources to meet project requirements whilst maximising profitability of each account

Share key learnings from campaigns with colleagues and apply to future campaigns

Client Handling

Develop and maintain excellent relationships with clients through regular and appropriate contact and build trust

Have face to face contact with the client wherever possible

Oversee the evaluation of promotion effectiveness and review individual campaign performance against client objectives and attend any postevaluation meetings with the client

To anticipate and identify any potential problems and provide solutions

Attend all client meetings and direct formal presentations as appropriate

Act as an ambassador for clients services for TLC external clients and internal departments

Sales Support

To identify and act on any opportunities to develop further business with existing and new clients; sell through excellent customer relationship skills to ensure the client services team works with the sales team to support bids and assist them with pitches including job costing

Keep sales team updated at key stages in the campaign delivery process

Commercial

Ensure payment billing schedule is agreed before work commences and arrangements are enforced

Estimate profit level on all projects and ensure each one is delivered with minimum back end cost

Negotiate TLCs terms of business with the client to optimise the profitability of campaigns and ensure promotions adhere to legal regulations

Contribute to the strategic direction of TLC

Management

Direct team members as appropriate and ensure they meet objectives

Distribute workloads and campaigns that enables the team to work as efficiently as possible

Accountable for the quality and accuracy of work produced by the whole team

Ensure the team follows the correct procedures processes and review and improve work methods

Responsible for operational tasks including office related matters conducting performance reviews identifying training needs monitoring absence handling disciplinary issues.

Responsible for recruitment issuing employee contracts monitoring legal costs and seeking support from HR as needed

Skills and Qualifications

Considerable experience in delivering a consistently high standard of service in line with client expectations and provide valuable advice and guidance. Perceptive to client needs able to adapt to changes and quickly resolve any problems to the satisfaction of the client

Experience working in a managerial position; leading directing and motivating individuals and teams and managing operational and employee issues

Practiced in managing and overseeing large scale client facing projects managing workflows and monitoring work quality

Experienced in developing effective working relationships with clients and work colleagues at all levels and able to influence people to bring about the most successful outcomes that are mutually beneficial to all parties.

Can build effective relationships with internal work colleagues; provides support where needed; shares information knowledge and ideas and treats people with respect

Takes a commercial view when decision making in order to maximise the value to be gained from campaigns. Significant knowledge of the industry and any new and emerging practices and how to exploit them and remains aware of what competitors are doing

Personal Attributes

Motivated enthusiastic and has a positive attitude to work

Proactive and seeks to make improvements

Approachable able to inspire confidence

Natural ability to build good working relationships with people

Creative thinker always willing to offer new suggestions and ideas

Diplomatic and professional at all times

Heres what weve got to offer:

• Dynamic & collaborative team
• Creative work environment
• Career progression and upskilling opportunities
• Weekly Happy Hour
• TLC Wellness
• Global Clients & Team exposure
• TLC Fun Club & Social Calendar (known to include pizza deliveries!)
• TLC Gives Back Charity partner/off site days.
• The Frankies Our very own awards/staff recognition event.

Being a peopleled business we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a world within the world that is free from prejudice bias and inequity.

A world where diversity is valued and celebrated and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you are ready to be part of the TLC Worldwide success story click to apply today!

We look forward to seeing your application!