3PL Region Manager- MENA

Job Summary:

The 3PL Region Manager acts as the high-level bridge between iHerb and its external logistics providers across a specific geographic territory responsible for daily operations and coordination with our partners and internal stakeholders. Heavy operations management experience is required.

Job Expectations:

• 3PL Operations Management
  • Own day-to-day performance of 3PL partners across assigned region
  • Ensure SLA/KPI adherence (inbound fulfillment inventory accuracy returns)
• Partner Management & Governance
  • Hold 3PL partners accountable through regular performance reviews and metrics tracking
  • Act as primary escalation point for operational issues
  • Monitor inventory and order processing across iHerb and 3PL partners systems to ensure alignment
• Cross-functional Coordination
  • Partner with internal teams (Inventory Planning Marketing Engineering Ops) to align execution with business needs
• Capacity & Peak Planning
  • Lead labor and space planning with 3PLs to support promotions and peak periods
• Audit & Compliance
  • Conduct site audits to ensure safety process adherence and inventory controls
  • Liaise with regulatory bodies as needed for regional operations
• Continuous Improvement
  • Identify and implement process improvements across systems and operations

The duties and responsibilities described above may provide only a partial description of this position. Other duties and responsibilities not outlined in this document may be added as necessary or desirable with or without notice.

Knowledge Skills and Abilities:

:

• Strong communication skills in English (Arabic in Mena)
• Proven ability to manage cross-functional stakeholders and external partners
• Analytical mindset with ability to interpret data and drive decisions
• Strong problem-solving and decision-making skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail with strong operational execution and follow-through
• Experience presenting to senior stakeholders
• Self-starter with strong ownership and accountability

Equipment Knowledge:

• Proficient in the use of Microsoft and Google Suite (Sheets Doc Slides EXCEL Word PowerPoint)

Experience Requirements:

• Generally requires a minimum of seven (7) years of supervisory experience within a multi-shift distribution center. E-Commerce and 3PL management experience is highly desirable.

Education Requirements:

• Bachelors degree in Business Administration a related discipline or equivalent additional experience required

Physical Demands:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job the Team Member is regularly required to talk and hear. The Team Member is frequently required to stand walk climb stairs use hands and fingers bend stoop and reach with hands and arms. Reaching above shoulder heights below the waist or lifting as required to store materials throughout the work day. The Team Member may occasionally lift or move materials and products up to 25 lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The noise in the work environment is usually moderate. Other factors are:

• Hectic fast-paced with multi-level distractions
• Company uniforms closed-toed shoes casual work environment
• Warehouse environment may be required to wear safety equipment
• Ability to work extended hours as required

Travel:

The role is based in the UAE to oversee operations in South Dubai as well as a facility outside of Riyadah. Travel is expected between the two sites as needed to support both facilities appropriately.

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to . Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earths best-curated selection of health and wellness products at the best possible value delivered with the most convenient experience.

Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products. For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items we ship over 50000 products from over 1800 brands direct to our customers in 180 countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer Empower Our People Be Entrepreneurial & Pivot Quickly
Embrace Diversity & Inclusion Strive for Simplicity

iHerb Benefits
At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future. Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind. For the comprehensive benefitslist visit our international team members you may be eligible forbenefitsdepending on the country where you are Acquisition Partner/local HR representative will go over thebenefitsyou are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.