Key Account Manager (iGaming Sector)
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Job Summary
Job Title: Key Account Manager iGaming
Location: Dubai or India (Indore candidates excluded)
Industry: iGaming or Sportsbook (Mandatory)
Experience: 3Years
Languages: Fluent in English & Hindi
Availability: Must be open to flexible hours and 24/7 availability if required
Relocation: Willingness to relocate as per company requirements; accommodation food and contract terms will be provided by the company
Job Summary:
We are seeking a resultsdriven and relationshipfocused Key Account Manager to oversee and grow a portfolio of highvalue clients in the iGaming sector. The ideal candidate will have a strong background in managing iGaming and sportsbook brands handling team performance driving operational improvements and building longterm client relationships. This role is ideal for someone who thrives in a fastpaced datadriven environment and has a proven track record in brand growth and client satisfaction.
Key Responsibilities:
- Manage and grow assigned iGaming accounts to ensure high engagement retention and satisfaction
- Serve as the main point of contact for key clients offering support insights and strategic direction
- Analyze account performance data including deposits withdrawals and player activity to drive optimization
- Collaborate with internal departments (Marketing Product Support Finance) to ensure smooth operations
- Track team performance implement incentive structures and monitor KPIs
- Deliver regular reports and strategic updates to internal stakeholders and clients
- Ensure compliance with regulatory standards and internal company policies
- Support the onboarding and training of team members
- Monitor market trends and competitors to stay ahead of the curve
- Negotiate and renew contracts as required
Requirements:
- Proven experience in iGaming with a strong understanding of sportsbook operations
- Previous experience managing iGaming brands and leading teams
- Familiarity with operational processes reporting systems and compliance requirements
- Strong administrative and coordination skills
- Datadriven approach with the ability to analyze and act on performance metrics
- Proficiency in CRM tools Microsoft Office and Google Workspace
- Excellent communication negotiation and relationship management skills
- Bachelors degree in Business Marketing or a related field
- Fluent in English; Hindi is required. Other regional languages are a plus
Work Culture & Lifestyle Requirements:
- No smoking or drinking permitted
- Must be willing to work flexible shifts including availability during nights weekends and holidays if required
- Open to relocation to Dubai or other companyspecified locations
- Company will provide food accommodation and define all contract terms
