Customer Relationship Manager
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Job Summary
Were launching a brandnew EngineeredtoOrder (ETO) Hub and this is your chance to join at the ground floor of something transformative. The Hub is set to redefine how we deliver complex customised solutions faster smarter and with an exceptional customer experience at its core. If you want to be part of a highimpact team shaping the future of our business this role is for you.
As our Customer Relationship Manager youll be the face and voice of our ETO Hub. Youll guide customers through the full ordertodelivery journey ensuring their requirements are translated into robust highquality solutions. This is a role where technical understanding meets customer leadership and where your influence will be felt across engineering operations and commercial teams.
Responsibilities
- Act as the single point of contact for customers delivering clear confident communication
- Respond quickly to customer queries and manage expectations throughout the project
- Negotiate with customers and internal teams to meet technical and delivery needs
- Carry out accurate contract reviews and manage scope changes
- Oversee technical and commercial aspects of each project lifecycle
- Track inventory requirements and escalate risks early
- Provide proactive updates on delivery timelines including travel to customer or EPC sites
- Build strong relationships across engineering applications finance and operations
- Develop project plans and influence delivery timescales
- Prepare cost estimates and present solutions to senior stakeholders
Qualifications :
Experience Requirements
- Degree in Mechanical Electrical Product Design or Industrial Engineering (or equivalent experience)
- Experience analysing designing testing and improving industrial products
- Familiarity with structured engineering techniques
- Experience with task management defect tracking requirements capture and KPIs
The Successful Candidate
- Excellent communication and relationshipbuilding skills
- Willingness to travel
- Proficiency with Microsoft tools especially Dynamics CE
- Strong problemsolving skills and industrial design experience
Additional Information :
Rotork is the market-leading global flow control and instrumentation company helping our customers manage the flow or liquids gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping pharmaceuticals and food- these are the flows on which our modern world depends.
Today were respected and admired for our people performance and products. Our success flows from our commitment to engineering excellence and thats what we will always pursue safely and sustainably.
Rotork is going through an exciting period of change and growth building on our existing market success. Its a great time to join us and make an impact in shaping the future of our business
#li-hybrid
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
About Company
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has re ... View more
