NOC Infrastructure Engineer - IT
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Title: L1 NOC Infrastructure Engineer
Experience Level: 3 Years in Large Industry monitoring using Solarwinds
Location: Abu Dhabi
Role Overview:
We are seeking an L1 NOC Infrastructure Engineer to join our IT operations team. The ideal candidate will have a foundational understanding of IT infrastructure with a strong desire to grow and develop their technical skills in a fast-paced mission-critical environment. The L1 NOC Infrastructure Engineer will be the first point of contact for monitoring and responding to alerts troubleshooting issues and ensuring the stability and performance of the infrastructure and systems.
Key Responsibilities:
- Monitoring and Incident Detection:
- Continuously monitor IT Infrastructure systems using Solarwinds.
- Respond to alerts and incidents as they arise ensuring quick detection and resolution of issues.
- Escalate issues to L2 or L3 engineers as necessary following established protocols.
- Perform troubleshooting on IT Infrastructure and system issues including Systems Windows and Linux OS DB Storage system Cloud Solution Virtual Environment MS Azure etc
- Use remote tools to access and troubleshoot IT Infrastructure devices and servers.
- Document all incidents troubleshooting steps and resolutions in the incident management system.
- Categorize and prioritize incidents based on severity and impact.
- Ensure timely communication with affected stakeholders and provide updates until the issue is resolved.
- Follow up on escalated issues to ensure they are being addressed promptly by higher-level support teams.
- Assist in routine IT Infrastructure and system maintenance tasks including applying patches updates and configuration changes.
- Support in performing health checks on IT Infrastructure devices servers and critical services to ensure optimal performance.
- Maintain accurate and up-to-date documentation of the IT Infrastructure topology configurations and standard operating procedures (SOPs).
- Generate daily weekly and monthly reports on IT Infrastructure performance incidents and other key metrics.
- Collaborate with L2 and L3 engineers as well as other IT teams to resolve complex issues and improve IT Infrastructure reliability.
- Participate in team meetings to discuss ongoing issues share knowledge and contribute to continuous improvement initiatives.
- Be willing to work in a 24/7 shift environment providing round-the-clock support as part of the NOC team.
- Participate in on-call rotations to ensure coverage during off-hours and weekends.
Required Qualifications:
- Experience: 3 years of experience in Large Industry monitoring Digital Infrastructure in production environment
- Technical Skills: Experience in troubleshooting infrastructure components (Systems Windows and Linux OS DB Storage system Cloud Solution Virtual Environment MS Azure etc.
- Monitoring Tools: Experience with IT Infrastructure monitoring tools (SolarWinds) and incident management systems (ServiceNow).
- Troubleshooting: Strong analytical and problem-solving skills with the ability to perform basic troubleshooting on IT Infrastructure and system issues.
- Communication: Excellent communication skills both written and verbal with the ability to document and explain technical issues clearly.
- Certifications: Microsoft/Linux/Cloud /Hardware/Solarwinds certifications are preferred.
Preferred Qualifications:
- Experience in a 24/7 operations environment particularly in a NOC or similar role.
- Familiarity with ITIL processes particularly incident and problem management.
- Knowledge of cloud environments (e.g. AWS Azure) and their monitoring tools.
- Good understanding of Digital & Cybersecurity service management processes
- Exposure to configuration management tools
About Company
Xad Technologies LLC Xad Communication UK Started from Bristol, in 2005 by Dr Yusuf Baltaci & Dr M Fahim Tariq (Researchers in Security and Communication Solutions) Xad Technologies UAE was established in 2006 jointly by Xad Communication UK, Dr. Mohammed Al Mualla,(B.Eng., M.Sc., Ph. ... View more
