Guest Relation Officer UAE National
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Job Location:
Monthly Salary:
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
PURPOSE OF POSITION
To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
KEY ROLES & RESPONSIBILITIES
- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Ensure all members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service
- Meet and greet VIP guests personally
- Liaise closely with Concierge Butler and Raffles Inc for Hotel events restaurant promotions Limousine requirements and special VIP requests or preparations.
- Prepare compendiums prior guest arrival and check-into system if necessary
- Maintain close contact with Airport Concierge for new arrivals and departures
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities
- Send prepared welcome cards and amenities to room prior to guest arrival
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary follow up on corrective action
- Review arrival lists for all arrivals and VIPs to check room allocations amenities and special requests
- Prepare requisitions for amenities on a timely basis
- Participate in regular meetings for all Guest Relations team members Butlers and Raffles Inc staff to facilitate communications and smooth operations
- Adhere to OH&S policies and procedures
- Performs related duties and special projects assigned
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bricklayer
- IT Hardware
- Advertisement
- ABAP
- Geography
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
