Front Desk Staff
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Job Summary
We are seeking a polished detail-oriented and guest-focused Front Office Agent / Receptionist to join the Front Office team at a prestigious 5-star hotel in Dubai. The ideal candidate will deliver exceptional service at every guest touchpoint ensuring a smooth and memorable arrival and departure experience while upholding the highest standards of luxury hospitality.
Responsibilities:
- Welcome guests professionally and efficiently during check-in and check-out
- Handle guest registrations room assignments and payment processing accurately
- Provide information about hotel services facilities and local attractions
- Address guest inquiries requests and concerns promptly and courteously
- Coordinate with Housekeeping Concierge and other departments to ensure seamless service
- Maintain accurate guest records and ensure confidentiality of personal information
- Handle cash billing and posting charges in accordance with hotel procedures
- Ensure front desk operations comply with brand standards and service excellence guidelines
- Maintain a professional appearance and represent the hotel with exceptional conduct
Requirements:
- Previous experience in a front office or customer service role within hospitality
- Fluency in English additional languages are an advantage
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced luxury hotel environment
- Professional appearance and well-groomed presentation
- Proficiency in hotel systems (PMS knowledge is a plus)
- Flexible availability including evenings weekends and public holidays
Salary & Benefits:
- Monthly service charge plus high tips
- Tax-free salary
- Company-provided accommodation
- Meals and transportation provided
- Medical / health insurance
- Onboarding flight ticket
- Annual travel ticket
Key Skills
- Arabic Speaking
- Administration
- General Services
- Billing
- Import
- Administration Support
