Retail and Training Manager – UAE

Dubai - UAE

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Role

An established automotive group is seeking a Retail and Training Manager to elevate retail performance and customer experience across its UAE network. The role combines retail operations oversight with sales and product training to ensure consistent execution of brand standards in all showrooms.

Key Responsibilities

Drive retail performance by supporting dealerships in achieving sales CSI and conversion targets.
Design deliver and monitor sales product and customer experience training for front-line teams (sales consultants team leaders and reception).
Regularly visit showrooms to assess retail standards coach managers and sales teams and implement improvement plans.
Ensure consistent implementation of brand guidelines showroom standards and customer journey processes.
Identify training needs through performance data customer feedback and mystery shopping results and convert them into structured training plans.
Develop training materials manuals and tools tailored to the local market and product range.
Track training effectiveness using KPIs assessments and on-the-job performance and report results to senior management.
Collaborate with HR Marketing and Sales leadership to support new model launches campaigns and retail initiatives.

Requirements

Minimum 57 years of experience in the automotive sector with exposure to retail operations and training.
Strong understanding of showroom processes sales funnels and customer experience best practices in the UAE.
Proven experience in designing and delivering training (classroom on-the-job and digital).
Excellent communication presentation and coaching skills.
Strong analytical skills with the ability to translate performance data into actionable training and retail interventions.
Fluency in English is essential; Arabic is an advantage.

Personal Attributes

Hands-on field-oriented professional with a passion for coaching and developing people.
Customer-centric mindset with strong attention to detail and brand standards.
Confident engaging facilitator able to influence stakeholders at different levels.

About the RoleAn established automotive group is seeking a Retail and Training Manager to elevate retail performance and customer experience across its UAE network. The role combines retail operations oversight with sales and product training to ensure consistent execution of brand standards in all ...

About the Role

Key Responsibilities

Drive retail performance by supporting dealerships in achieving sales CSI and conversion targets.
Design deliver and monitor sales product and customer experience training for front-line teams (sales consultants team leaders and reception).
Regularly visit showrooms to assess retail standards coach managers and sales teams and implement improvement plans.
Ensure consistent implementation of brand guidelines showroom standards and customer journey processes.
Identify training needs through performance data customer feedback and mystery shopping results and convert them into structured training plans.
Develop training materials manuals and tools tailored to the local market and product range.
Track training effectiveness using KPIs assessments and on-the-job performance and report results to senior management.
Collaborate with HR Marketing and Sales leadership to support new model launches campaigns and retail initiatives.

Requirements

Minimum 57 years of experience in the automotive sector with exposure to retail operations and training.
Strong understanding of showroom processes sales funnels and customer experience best practices in the UAE.
Proven experience in designing and delivering training (classroom on-the-job and digital).
Excellent communication presentation and coaching skills.
Strong analytical skills with the ability to translate performance data into actionable training and retail interventions.
Fluency in English is essential; Arabic is an advantage.

Personal Attributes

Hands-on field-oriented professional with a passion for coaching and developing people.
Customer-centric mindset with strong attention to detail and brand standards.
Confident engaging facilitator able to influence stakeholders at different levels.