Senior Manager
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Job Summary
Job Role and Responsibilities:
- Onboarding agencies and clients and developing working relationships.
- Building positive client relations by checking in regularly and following up on active processes.
- Manage clients inquiries via phone or email or in person.
- Direct client complaints or complex queries to support team or relevant department in a timely manner.
- Expediting serious issues to management toward prompt resolution.
- Generating sales reports and following up with the support team for delivery of measurement reports.
- Support agencies for any issues on the tool and provide recommendations.
- Document and record clients interactions for product development and training purposes.
- Recommending product improvements based on client services feedback.
- Conduct clients presentations and workshops when needed.
- Offer advice to clients on products and services.
- Support in building sales literature and articles about the business.
Required Experience:
Senior Manager
Key Skills
- Program Management
- FDA Regulations
- Management Experience
- Facilities Management
- Clinical Development
- Data Management
- Quality Systems
- Project Management
- Research & Development
- GLP
- Budgeting
- Leadership Experience
About Company
In our world of rapid change, the need for reliable information to make confident decisions has never been greater. At Ipsos we believe our clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth. ... View more
